Customer Service Representative

Job Summary

To support a growing educational service, the part-time Math Education Customer Service Representative will engage with potential and current customers through various communication channels, manage CRM updates, and assist in scheduling while working remotely.

Key responsibilities:

• Answer phones, respond to emails, and engage with customers via chat
• Update CRM systems with relevant customer information and insights
• Schedule new students with math specialists and create invoices as needed

Required qualifications:

• 3+ years of customer service experience
• Understanding of the special education system
• Ability to quickly grasp new issues and make independent decisions
• Experience with CRM systems such as Zoho, Freshdesk, or Hubspot
• Strong organizational skills, particularly in managing multiple calendars