Customer Service Representative

Job Summary

Seeking dependable and customer-focused professionals, the full-time Customer Service Representative will provide remote support for pharmacy and prescription services by assisting customers via phone, troubleshooting issues, and accurately documenting interactions.

Key responsibilities

• Respond to inbound and outbound calls, addressing prescription-related questions and concerns
• Research information across multiple systems and document customer interactions accurately
• Participate in training and meetings while meeting established performance expectations for quality and productivity

Required qualifications

• High school diploma or equivalent is required
• Previous experience in customer service, call center, healthcare, or pharmacy services preferred
• Strong experience with high-volume phone interactions is strongly preferred
• Ability to navigate multiple computer systems and applications simultaneously
• Demonstrated skills in communication, active listening, and customer service