Customer Service Representative

Job Summary

Handling and resolving customer inquiries, the full-time remote Customer Service Representative will provide patients and guarantors with a seamless experience while collecting outstanding balances and offering financial counseling resources.

Key responsibilities

• Resolve incoming customer inquiries and concerns from patients and guarantors
• Follow up on and collect outstanding guarantor balances through outbound calls
• Provide financial counseling resources to patients, hospitals, and physician offices as needed

Required qualifications

• High School Diploma or General Education Degree (GED) required
• One year of related healthcare experience required
• Associate's Degree or Bachelor's from an accredited university preferred
• Previous experience with Epic Resolute Hospital and Professional Billing preferred
• Understanding of hospital and professional billing practices preferred