Customer Service Representative

Job Summary

Providing exceptional service and support to retail customers and internal departments, the full-time hourly Customer Service Representative will manage inquiries, maintain positive relationships, and ensure accurate order processing while working remotely from Gainesville, Georgia.

Key responsibilities

• Respond to customer inquiries via phone and email, ensuring timely and professional communication
• Organize and prioritize daily workload based on customer needs and business impact
• Accurately process and maintain customer orders, coordinating with internal teams for timely fulfillment

Required qualifications

• High School Diploma
• 3+ years of experience in customer service, order management, sales support, or administrative roles
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to handle challenging customer interactions with professionalism
• Strong organizational, multitasking, and time management skills