Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will resolve standard and occasional non-standard customer inquiries, comments, and concerns while providing a seamless and positive customer experience in a call center environment.

Key responsibilities

• Engages confidently with customers, performing a full range of customer service duties
• Strives to resolve customer concerns in a single interaction via telephone and written communication
• Utilizes in-depth product knowledge to respond to diverse customer inquiries with minimal escalation

Required qualifications

• High School Diploma or GED
• 1-3 years of experience in a customer service or call center environment
• Comfortable navigating multiple screens and computer systems