Customer Service Representative

Job Summary

Seeking an enthusiastic Customer Service Representative, the full-time position will engage with clients by answering inquiries via phone, providing administrative support, and assisting the Account Management Team in a professional office environment.

Key responsibilities

• Respond to client and participant inquiries, ensuring excellent customer service
• Perform general administrative tasks, including file management and claims processing support
• Manage phone communications, including taking messages and checking voicemail

Required qualifications

• Associate's degree in Business/Health Administration or relevant work experience preferred
• Previous experience in customer service or benefits management is a plus
• Proficiency in MS Word and Excel, with the ability to type 45 WPM accurately
• Strong customer service skills and a professional demeanor
• Ability to maintain confidentiality of employee and medical information