Customer Service Representative
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Job Summary
Joining a dynamic team, the full-time remote Customer Service Representative will act as a liaison between customers and patients, resolve inquiries, and maintain accurate records while working Monday through Friday from 8:30 am to 5:00 pm Pacific Standard Time.
Key responsibilities
- Act as a liaison between the company, customers, and patients to clarify and confirm needs
- Resolve routine and complex inquiries using internal systems and procedures
- Maintain accurate records and CRM data in compliance with HIPAA regulations
Required qualifications
- High school diploma or GED equivalent
- 2 or more years of experience in a customer service role
- 1 or more years of experience in a contact center or call center environment
- Reliable internet with a compatible provider (minimum 50 Mbps download speed)
- Experience with software such as Microsoft Office, Verint, or Salesforce
Complete Job Description
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