Customer Service Representative
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Job Summary
As a remote full-time Customer Service Support Representative, the successful candidate will act as a liaison between customers and the organization, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction while working Sunday through Thursday from 7:30 AM to 4:00 PM Pacific Standard Time.
Key responsibilities
- Resolve customer inquiries and technical issues while maintaining accurate records and CRM data
- Communicate effectively with internal and external customers to clarify needs and provide solutions
- Participate in initiatives aimed at improving customer satisfaction and business performance
Required qualifications
- High school diploma or GED equivalent
- 2 or more years of experience in a customer service role
- 1 or more years of experience in a contact center or call center environment
- Reliable internet connection with a minimum download speed of 50 Mbps
- Proficiency in software applications such as Microsoft Office, Verint, and Salesforce
Complete Job Description
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