Customer Service Representative

Job Summary

Supporting daily operations and client engagement, the full-time Representative II, Customer Service will manage client inquiries, maintain CRM records, and ensure compliance with industry standards while working remotely.

Key responsibilities:

• Proactively engage customers through outreach efforts to understand client needs and share insights with internal stakeholders
• Respond promptly to inquiries via phone, email, and chat, delivering accurate information and educating customers on services
• Document service issues and trends in customer feedback, collaborating with various teams to enhance the customer experience

Required qualifications:

• High school diploma or GED with 2-3 years of customer service experience, preferably in healthcare or regulated environments
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Demonstrated problem-solving and issue resolution skills
• Professionalism and adaptability with a commitment to continuous improvement