Customer Service Representative

Job Summary

Working onsite in Toledo, Ohio, the full-time Customer Service Representative will process customer orders, partner with Sales Representatives to address product inquiries, and monitor inventory and delivery timelines to ensure customer satisfaction.

Key responsibilities

• Process customer orders for assigned accounts and monitor order status and delivery dates
• Collaborate with Sales Representatives to resolve customer product questions and proactively address potential delivery issues
• Coordinate with internal resources to expedite rush product requests and suggest alternatives for customers

Required qualifications

• Associates degree and/or equivalent work experience
• Ability to read and interpret safety rules, operating instructions, and procedure manuals
• Proficiency in calculating figures such as discounts and percentages
• Capability to solve practical problems in varied situations with limited standardization
• Ability to write routine reports and correspondence