Customer Service Representative

Job Summary

Supporting a healthcare refund initiative, the full-time temporary Customer Service Representative will handle inbound calls, assist patients with account inquiries, and provide clear information about refund statuses while working remotely.

Key responsibilities

• Provide support through inbound call handling and assist patients in understanding refund initiatives
• Verify caller and patient identity in accordance with authentication procedures before discussing account information
• Document all call interactions accurately in client-designated systems following established protocols

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year of customer service experience, preferably in a call center or healthcare environment
• Ability to handle inbound calls professionally in a high-volume call center
• Basic computer proficiency, including experience navigating multiple systems simultaneously
• Proven attention to detail and ability to maintain confidentiality in accordance with data privacy requirements