Customer Service Representative

Job Summary

To support patients in resolving healthcare billing concerns, the fully remote Customer Service Representative will assist with inbound calls, handle complaints, and document interactions while meeting performance metrics.

Key responsibilities

• Assisting patients to resolve billing issues and setting up payment plans
• Documenting customer complaints and interactions in the appropriate systems
• Meeting performance metrics as established by the management team

Required qualifications

• High school diploma or GED
• Customer service or call center experience preferred
• Strong communication and de-escalation skills
• Reliable attendance and ability to navigate multiple systems
• Must pass a 7-year background check, drug screen, and financial check