Customer Service Representative

Job Summary

To support customer engagement, the part-time Customer Service Representative will provide empathetic and solution-focused support, manage inquiries, and document interactions while working remotely.

Key responsibilities

• Serve as the first point of contact for customers, addressing inquiries and resolving concerns
• Document all customer interactions accurately and maintain performance metrics
• Collaborate with team members virtually to achieve overall service goals

Required qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Previous experience in customer service or call center environments preferred
• Proficient in the use of CRM platforms and customer service tools
• Reliable high-speed internet connection and a dedicated workspace at home
• Flexibility to work varying schedules, including occasional evenings and weekends