Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will handle incoming phone calls, serve as the primary customer interface for inquiries, and advocate for members by providing education and support in navigating insurance processes.

Key responsibilities

• Interface with customers through various communication channels to address inquiries and resolve issues
• Research customer information using established systems and resources to provide accurate responses
• Stay current on policies and regulations to ensure compliance and enhance customer satisfaction

Required qualifications

• High School Diploma or Equivalent with three years of experience in a complaint-type customer service office setting, preferably in health insurance
• Availability for training lasting 14 to 16 weeks
• Basic understanding of medical/dental terminology and contract interpretation is a plus