Customer Service Representative
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Job Summary
Providing support and troubleshooting for applications, the full-time Customer Service Representative will assist both internal teams and external customers remotely during a 12-month contract, utilizing telephone, live online chat, and email.
Key responsibilities:
- Support and troubleshoot application issues for internal teams and external customers
- Analyze and identify the origin of issues, initiating research and responding promptly to cases
- Collaborate cross-functionally to resolve specialized issues and escalate cases as needed
Required qualifications:
- High School Diploma required; Bachelor's degree preferred
- Experience troubleshooting product issues and reporting them via phone, email, or chat
- Ability to work cross-functionally to resolve technical, procedural, or operational issues
- Familiarity with CRM applications, such as Salesforce, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Complete Job Description
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