Customer Service Representative Florida
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Job Summary
Seeking a full-time remote Customer Service Representative in Florida, this position will manage inquiries for city services and airport information, providing calm and accurate assistance to residents and travelers while ensuring a positive customer experience.
Key responsibilities:
- Actively listen to callers to understand their concerns and build rapport
- Address inquiries related to city services and provide accurate information about airport services
- Document calls accurately and follow required scripts and procedures
Required qualifications:
- High school diploma or GED required; higher education is a plus
- Minimum of 9 months of call center or contact center experience
- At least 1 year of experience working in a remote environment
- Ability to handle difficult callers and de-escalate high-stress situations
- Strong computer navigation skills and professional email etiquette
Complete Job Description
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