Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for complex issues, and ensure compliance with organizational guidelines while working evening shifts.

Key responsibilities:

• Handle inquiries related to member services, eligibility, billing, and complaints
• Document conversations and respond to complex calls while promoting exceptional customer service
• Collaborate with health plan personnel to resolve issues and support compliance with company policies

Required qualifications:

• Minimum two years of customer service or KP member-interacting experience
• High School Diploma or GED required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies