Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for various services, and build rapport with customers while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and complaints, ensuring accurate responses
• Document all incoming contacts and evaluate data to resolve complaints and coordinate service recovery
• Support compliance with organizational policies while maintaining the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test within one (1) year
• Demonstrated analytical and problem-solving skills