Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for various services, and ensure compliance with organizational guidelines while working evening shifts.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to determine their nature
• Initiate contact with relevant personnel to obtain necessary information for resolving concerns
• Support compliance with organizational policies and maintain the confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated analytical and problem-solving skills