Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will provide accurate and timely support to members, patients, and providers, addressing inquiries and resolving issues related to various services and benefits.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and general support while documenting all interactions
• Initiate contact with relevant personnel to gather information and resolve complex inquiries efficiently
• Support compliance and maintain confidentiality while striving to meet performance guarantees in customer service

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and demonstrate a minimum typing speed of 30 WPM
• Ability to manage work with minimal direction and pass knowledge checks during training
• Familiarity with systems used within the Membership Service Contact Center (MSCC) is preferred