Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide accurate information, and support compliance guidelines while working evening shifts.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to determine their nature
• Initiate contact with relevant personnel to obtain necessary information for resolving inquiries
• Support compliance and maintain privacy and confidentiality of information while documenting member interactions

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical skills and ability to manage work with minimal direction