Customer Service Representative - Georgia

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative - Georgia will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and customer satisfaction.

Key responsibilities

• Handle complex member inquiries and document all incoming contacts to ensure accurate responses
• Initiate communication with relevant personnel to gather necessary information for resolving concerns
• Support compliance with organizational policies while maintaining member privacy and confidentiality

Required qualifications

• Minimum two (2) years of customer service experience or KP member-interacting experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and organizational departments