Customer Service Representative - Georgia

Job Summary

Providing higher-level support to members, the full-time remote Customer Service Representative - Georgia will manage inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts accurately
• Initiate contact with relevant personnel to obtain information for resolving customer concerns
• Support compliance and maintain confidentiality while promoting extraordinary customer relations

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated analytical and problem-solving skills