Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for various services, and document interactions while ensuring compliance with organizational standards.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews across multiple channels
• Respond professionally to complex inquiries and facilitate communication with relevant health plan personnel
• Document member interactions and ensure compliance with privacy and confidentiality guidelines

Required qualifications:

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)