Customer Service Representative - Georgia

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative - Georgia will manage inquiries related to benefits, billing, and member services while working remotely during evening shifts.

Key responsibilities

• Handle complex member inquiries and document all incoming contacts to ensure accurate responses
• Initiate communication with relevant health plan personnel to gather necessary information for resolving concerns
• Support compliance with organizational policies while maintaining member privacy and confidentiality

Required qualifications

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Ability to effectively interact with diverse work units and organizational departments