Customer Service Representative - Georgia

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative - Georgia will handle inquiries, resolve issues, and ensure customer satisfaction while adhering to compliance guidelines.

Key responsibilities:

• Manage member inquiries related to eligibility, benefits, billing, and service reviews
• Document and respond to complex calls, ensuring accurate and timely information is provided
• Collaborate with internal departments to resolve customer concerns and maintain service quality

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Ability to understand and apply relevant policies and processes effectively