Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries and provide accurate information regarding services, eligibility, and billing while building rapport with members and adhering to compliance guidelines.

Key responsibilities

• Handle complex member inquiries related to various services, ensuring timely and accurate responses
• Document all interactions with members and coordinate with relevant departments to resolve issues
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills