Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for complex issues, and ensure compliance with organizational guidelines while working evening shifts.

Key responsibilities

• Handle inquiries related to membership, benefits, billing, and service reviews, providing accurate and timely information
• Document all incoming contacts and resolve complaints by coordinating with relevant health plan personnel
• Support compliance with organizational policies and maintain confidentiality while promoting exceptional customer service

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and possess a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Completion of required training and knowledge checks during training period