Customer Service Representative - Georgia

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative - Georgia will handle inquiries related to eligibility, benefits, billing, and service reviews while fostering positive relationships in accordance with compliance guidelines.

Key responsibilities:

• Respond to member inquiries and document all incoming contacts to address complex issues
• Initiate contact with relevant personnel to obtain necessary information for resolving customer concerns
• Support compliance and maintain confidentiality while meeting customer needs and department expectations

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)