Customer Service Representative - Georgia

Job Summary

Providing higher-level support to members and customers, the full-time Customer Service Representative - Georgia will manage inquiries related to eligibility, benefits, and billing while working remotely during evening hours.

Key responsibilities:

• Handle member inquiries and provide accurate information on various services and benefits
• Document conversations and ensure compliance with organizational policies and procedures
• Initiate contact with relevant personnel to resolve complex inquiries and enhance customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)