Customer Service Representative - Georgia

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative - Georgia will manage inquiries, resolve issues, and promote services while ensuring compliance with organizational standards.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, and billing while documenting all interactions
• Evaluate data to implement appropriate resolutions for complaints and coordinate service recovery
• Initiate contact with relevant personnel to gather necessary information and enhance customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)