Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for complex issues, and ensure compliance with organizational guidelines while working evening shifts.

Key responsibilities

• Handle member inquiries across various services, including eligibility, billing, and complaints
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain information and resolve member concerns

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)