Customer Service Representative - Georgia

Job Summary

Providing essential support to members and customers, the full-time remote Customer Service Representative - Georgia will manage inquiries related to benefits, billing, and member services, ensuring high levels of customer satisfaction and compliance with organizational guidelines.

Key responsibilities

• Handle member inquiries and provide accurate information regarding eligibility, benefits, and billing
• Document conversations and maintain compliance with privacy and confidentiality standards
• Collaborate with internal departments to resolve complex issues and enhance member experience

Required qualifications

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated analytical skills and ability to work independently