Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for various services, and ensure compliance with organizational guidelines while working evening shifts.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews, ensuring accurate and timely responses
• Document conversations and interactions with members according to established procedures to maintain compliance and quality service
• Collaborate with internal departments to resolve complex inquiries and promote effective service recovery strategies

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated ability to manage work with minimal direction and interact effectively with diverse teams