Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for complex issues, and ensure compliance with organizational standards during evening shifts.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, and billing while documenting all interactions accurately
• Respond professionally to internal and external customer inquiries, promoting exceptional customer service
• Initiate contact with relevant personnel to gather necessary information and implement appropriate resolutions

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test within one (1) year
• Demonstrated analytical and problem-solving skills