Customer Service Representative - Georgia

Job Summary

Providing high-level support to members and customers, the full-time remote Customer Service Representative - Georgia will manage inquiries, resolve complaints, and ensure customer satisfaction while adhering to compliance guidelines.

Key responsibilities

• Handle member inquiries related to eligibility, benefits, billing, and service reviews while documenting all interactions
• Initiate contact with relevant personnel to gather information and resolve complex inquiries
• Support compliance and maintain confidentiality of information, contributing to overall member service performance

Required qualifications

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies and processes