Customer Service Representative - Georgia

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative - Georgia will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries regarding various services, including eligibility and billing
• Document conversations and ensure compliance with organizational policies and procedures
• Initiate contact with health plan personnel to resolve complex inquiries and enhance customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction