Customer Service Representative - Georgia

Job Summary

Providing high-level support to members and customers, the full-time Customer Service Representative - Georgia will manage inquiries related to eligibility, benefits, and billing while working remotely in the evenings.

Key responsibilities:

• Handle member inquiries and document all incoming contacts to provide accurate responses
• Initiate contact with relevant personnel to gather information and resolve complaints
• Support compliance with organizational policies while maintaining member confidentiality

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated analytical and problem-solving skills