Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for complex issues, and document interactions while adhering to compliance guidelines.

Key responsibilities

• Handle inquiries related to member services, eligibility, billing, and complaints while ensuring accurate and timely responses
• Initiate contact with relevant personnel to gather information and resolve member concerns effectively
• Document member conversations according to procedures and support compliance with organizational policies

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and possess a minimum typing speed of 30 WPM
• Ability to understand relevant policies and processes related to customer service
• Must pass knowledge checks during training