Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide support for various services, and build collaborative relationships with members while adhering to compliance guidelines.

Key responsibilities

• Handle member inquiries related to eligibility, benefits, billing, and service reviews while documenting all interactions
• Respond professionally to complex inquiries and initiate contact with relevant personnel to resolve issues
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and achieve a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Must pass knowledge checks during training