Customer Service Representative - Georgia

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide accurate information, and build rapport with members while adhering to compliance guidelines.

Key responsibilities

• Handle complex member inquiries related to eligibility, benefits, billing, and service reviews
• Document all incoming contacts and respond professionally to internal and external customer inquiries
• Collaborate with relevant personnel to resolve complaints and ensure compliance with organizational standards

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Familiarity with systems used within the Membership Service Contact Center (MSCC)