Customer Service Representative - Georgia

Job Summary

Providing high-level support to members, the full-time remote Customer Service Representative - Georgia will manage inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities

• Handle member inquiries across various service areas, including eligibility, benefits, and billing issues
• Document conversations and respond to complex calls while promoting exceptional customer service
• Collaborate with internal departments to resolve complaints and coordinate service recovery efforts

Required qualifications

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and typing speed test (30 WPM minimum)
• Ability to effectively interact with diverse work units and understand relevant policies
• Demonstrated analytical skills and ability to manage work with minimal direction