Customer Service Representative - Georgia

Job Summary

Providing high-level support to members, the full-time remote Customer Service Representative - Georgia will manage inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding various services and benefits
• Document conversations and respond to complex calls, ensuring compliance with performance guarantees
• Initiate contact with relevant personnel to resolve customer concerns and coordinate service recovery efforts

Required qualifications:

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and have a typing speed of at least 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies
• Must pass knowledge checks during training