Customer Service Representative - Georgia
Job Summary
To enhance customer satisfaction and retention, the full-time remote Customer Service Representative - Georgia will manage member inquiries, provide higher-level support, and build rapport with members while adhering to compliance guidelines.
Key responsibilities
- Handle inquiries related to member services, eligibility, benefits, and billing
- Document conversations and respond to complex calls, ensuring compliance with organizational standards
- Initiate contact with relevant personnel to resolve member concerns and coordinate service recovery
Required qualifications
- Minimum two (2) years of customer service experience or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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