Customer Service Representative I

Job Summary

Working remotely on a full-time basis, the Customer Service Representative I will assist in resolving customer concerns related to claims, provide education and instruction, and ensure customer satisfaction through high-quality service.

Key responsibilities:

• Determine coverage of services received based on applicable policies and product design
• Review suspended claims and apply relevant policies for resolution
• Support team members by directing them to proper claims resolution resources and procedures

Required qualifications:

• High School Diploma or Equivalent (GED) is required
• Minimum of 1 year of customer service experience is required