Customer Service Representative II
Job Summary
Working remotely full-time, the Customer Service Representative II will provide inbound and outbound customer service support, ensuring first call resolution and delivering accurate information while handling sensitive data.
Key responsibilities:
- Accountable for providing first call resolution and de-escalating customer inquiries through effective communication
- Conduct research and document customer interactions, routing issues to appropriate departments as necessary
- Maintain compliance with Personal Protected Information (PPI) requirements while managing sensitive customer data
Required qualifications:
- High School Diploma or GED
- Two years of customer service experience in related fields
- Proficiency in Microsoft Office Suite or equivalent software platforms
- Experience in healthcare, insurance, or claims processing industries
- Ability to adapt communication style to diverse audiences
Complete Job Description
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