Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will manage complex inquiries related to eligibility, billing, and claims while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various service lines, including billing, eligibility, and claims
• Document customer interactions and coordinate with relevant departments to resolve issues
• Promote customer satisfaction by delivering accurate and timely information in accordance with compliance standards

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and maintain a typing speed of at least 30 WPM
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work independently with minimal direction