Customer Service Representative II

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative II will enhance customer satisfaction by providing accurate information and support for complex inquiries related to membership, billing, and claims while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries across various categories including eligibility, benefits, and billing, ensuring timely and effective responses
• Document all interactions with members and coordinate with relevant departments to resolve issues and complaints
• Support compliance with organizational policies while promoting extraordinary customer relations and service quality

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I within the Member Service Contact Center
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and achieve a typing speed of 30 WPM
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and demonstrate analytical skills