Customer Service Representative II

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative II will manage complex member inquiries, provide accurate information regarding services, and build collaborative relationships with members and providers.

Key responsibilities:

• Handle inquiries related to membership, billing, claims, and services while documenting all interactions
• Evaluate and resolve complaints by coordinating with relevant health plan and facility personnel
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Strong understanding of systems used within the Member Service Contact Center