Customer Service Representative II
Job Summary
Providing support to members with complex inquiries, the full-time remote Customer Service Representative II will enhance customer satisfaction by delivering accurate and timely information while managing a variety of service requests related to eligibility, billing, and claims.
Key responsibilities
- Handle member inquiries across various service lines, ensuring accurate documentation and resolution of issues
- Initiate contact with relevant personnel to gather information necessary for addressing customer concerns
- Evaluate data to implement appropriate actions for complaint resolution and service recovery
Required qualifications
- Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
- High School Diploma or General Education Diploma (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Strong knowledge of systems utilized within the Member Service Contact Center
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,487 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
